I was once talking to a young woman and asked her if she liked her boss.
“She’s okay,” she said. “She seems to think I’m doing a good job.”
“How can you tell?” I asked her.
“Well, she hasn’t yelled at me lately,” she said.
Unfortunately, too many people have bosses like this—they never hear from them unless they do something wrong. That’s too bad. I am a firm believer in not only catching people doing things right, but praising them when they do.
I was involved in a corporate study where criticisms and praisings from managers to direct reports were tabulated and the reactions measured. The study concluded that in a healthy workplace environment there need to be at least four times as many positive interactions as negative ones between manager and direct report—a 4:1 ratio.
When there was one praising for each criticism (1:1), people perceived their relationship with their boss to be negative. When the ratio was changed and there were two praisings to one criticism (2:1), people still saw their manager as being all over them. It wasn’t until there were four praisings to one criticism (4:1) that people responded that they had a good relationship with their boss.
You know that people’s perception of criticism is powerful when it takes four positive comments to balance one negative comment. It’s pretty clear that when a leader doesn’t give a lot of praise, the people who work with them will think of them as negative and unfair. So how can you cultivate that much praise? It’s simple: catch people doing something right and give them a One Minute Praising.
In The New One Minute Manager®, my late friend Spencer Johnson and I wrote about One Minute Praisings. They work best when you follow these steps:
- Praise someone as soon as possible after you see praiseworthy behavior or work. Don’t save up compliments—unspoken praise is worthless!
- In very specific terms, tell the person what they did right—and be specific.
- Tell them how good you feel about what they did right and how it helps others or the organization. In other words, relate their good behavior to the broader picture.
- Once you’ve given a praising, pause to let the message sink in and give the person a chance to feel good about what they did.
- After a brief pause, let the person know you would like to see more of the same behavior.
- Make it clear that you have confidence in them and that you support their success in the organization.
These steps can easily and sincerely be accomplished in a minute. One Minute Praisings have a powerful impact on morale and productivity—and they are a great way to create a consistent 4:1 ratio in your organization!