The Glass Is 100% Full

As humans, we often tend to look at the dark side of things. For many of us, the proverbial glass is always half empty.

This is unfortunate because research has shown that what we place our attention on tends to grow stronger in our minds and in our lives—for good or bad.  My daughter-in-law, Madeleine Homan Blanchard, has a master’s of science degree in neuroleadership from Middlesex University. As I’ve learned from Madeleine, studies confirm that your thoughts and experiences actually change the cells and structure of your brain—something scientists call neuroplasticity. If you focus on positive thoughts, your brain will strengthen the electrical pathways related to an optimistic outlook. If you focus on negative thoughts, your brain will become hardwired to pessimism.

There’s nothing wrong with identifying negative situations and working to make them better. The trick is to keep your eye on the positive. No one expressed this better than retired basketball legend Michael Jordan, who said:

“I’ve missed more than 9000 shots in my career. I’ve lost almost 300 games. 26 times, I’ve been trusted to take the game winning shot and missed. I’ve failed over and over and over again in my life. And that is why I succeed.”

Do bad things happen? Of course. But so do good things. This week Nicholas Kristof of the New York Times reported that 2017 “was probably the very best year in the history of humanity.”  He pointed to statistics that showed a smaller proportion of the world’s population was hungry, impoverished, or illiterate than at any time before. “In another 15 years, illiteracy and extreme poverty will be mostly gone,” Kristof reported. “After thousands of generations, they are pretty much disappearing on our watch.”

Take that, gloom-and-doomers!

As a witty T-shirt points out, technically, that proverbial glass of water is always 100% full—half is full of water, half is full of air! So look at the bright side—your brain will thank you for it.

Life is a Very Special Occasion

I can’t believe how fast this year has gone by. I like the joke about how life is like a roll of toilet paper—the closer you get to the end, the faster it goes!

Of course, everyone’s year is 365 days long. But for a lot of us, it feels like the years go by faster than they used to. Why do you think that is? I recently heard an interesting theory. When you’re in your 70s like I am, each year is only about 1/70th of your life. But when you’re 5 years old, each year is 20 percent of your life! That’s why the years seem to fly by as we age.

Remember when we were young, how we couldn’t wait until the school year was over? It seemed to drag on forever when we were waiting for summer to arrive. These days, at the beginning of each new year, Margie and I say “Just think, pretty soon it will be summer and we’ll be at our cottage in Skaneateles!”—because we know how fast those months will go.

Whether you’re young or old, though, I hope you enjoy every day. Life is a very special occasion. Don’t miss a minute!

Love versus Stuff

Over the past week, those of us living in southern California have had a whole new complication thrown into our busy holiday schedules: wildfires. For me it’s a reminder of the lesson I learned ten years ago, when our long-time family home burned to the ground in the massive Witch Creek fire of 2007. The lesson is this:

What matters in life is who you love and who loves you.

Everything else is just stuff.

Sometimes in our lives—and particularly during the holidays—we get lost in accumulation. We want to buy more things, do more things, see more things—and we get ourselves and our priorities out of whack.

How are you doing so far this month? Are you focusing too much on stuff—such as what you have and what you have to do—and not on the people you love?

It’s not too late to turn that around.

Reach out today and tell the important people in your life how much you love and care for them. Better yet, cozy up around the fire and spend time talking and laughing together. That’s the real spirit of the season.

Gratitude: A Great Stress Buster

Having just experienced a wonderful Thanksgiving weekend, I’ve been reflecting on the relationship between thankfulness and stress. Recent research indicates that when you’re stressed out, if you stop and count your blessings and what you are thankful for, your stress will go away. Turns out that you can’t feel stress and be thankful at the same time. I love that!

Let’s keep this idea in mind as we head into the December holiday season. The minute you feel stressed out—shopping and thinking of all the other things you need to do in preparation for the holiday—take a deep breath and think of something you are grateful for.

This reminds me of the lyrics to a wonderful Bing Crosby song we used to sing when I was a kid:

“When I’m worried and I can’t sleep,

I count my blessings instead of sheep,

And I fall asleep counting my blessings.”

Good on you all!

Keep Your Praise-to-Criticism Ratio at 4:1 for a Healthy Workplace

I was once talking to a young woman and asked her if she liked her boss.

“She’s okay,” she said. “She seems to think I’m doing a good job.”

“How can you tell?” I asked her.

“Well, she hasn’t yelled at me lately,” she said.

Unfortunately, too many people have bosses like this—they never hear from them unless they do something wrong. That’s too bad. I am a firm believer in not only catching people doing things right, but praising them when they do.

I was involved in a corporate study where criticisms and praisings from managers to direct reports were tabulated and the reactions measured. The study concluded that in a healthy workplace environment there need to be at least four times as many positive interactions as negative ones between manager and direct report—a 4:1 ratio.

When there was one praising for each criticism (1:1), people perceived their relationship with their boss to be negative. When the ratio was changed and there were two praisings to one criticism (2:1), people still saw their manager as being all over them. It wasn’t until there were four praisings to one criticism (4:1) that people responded that they had a good relationship with their boss.

You know that people’s perception of criticism is powerful when it takes four positive comments to balance one negative comment. It’s pretty clear that when a leader doesn’t give a lot of praise, the people who work with them will think of them as negative and unfair. So how can you cultivate that much praise? It’s simple: catch people doing something right and give them a One Minute Praising.

In The New One Minute Manager®, my late friend Spencer Johnson and I wrote about One Minute Praisings. They work best when you follow these steps:

  1. Praise someone as soon as possible after you see praiseworthy behavior or work. Don’t save up compliments—unspoken praise is worthless!
  2. In very specific terms, tell the person what they did right—and be specific.
  3. Tell them how good you feel about what they did right and how it helps others or the organization. In other words, relate their good behavior to the broader picture.
  4. Once you’ve given a praising, pause to let the message sink in and give the person a chance to feel good about what they did.
  5. After a brief pause, let the person know you would like to see more of the same behavior.
  6. Make it clear that you have confidence in them and that you support their success in the organization.

These steps can easily and sincerely be accomplished in a minute. One Minute Praisings have a powerful impact on morale and productivity—and they are a great way to create a consistent 4:1 ratio in your organization!