You Don’t Need a Fancy Title To Be a Servant Leader

One of my favorite stories in our recent book, Servant Leadership in Action, comes from James Ferrell of the Arbinger Institute. The leader James writes about doesn’t have a fancy title, but he’s a living example of Robert Greenleaf’s definition of a servant leader as someone who “focuses primarily on the growth and well-being of people and the communities to which they belong.”

Who is this servant leader? It’s the man who collects the trash in James’s neighborhood each week.

“Our trash is collected on Friday mornings,” James writes. “One Friday morning, as I heard the garbage truck pull into our cul-de-sac, I realized that I had forgotten to take the bins out.”

Perhaps you can relate to the panic James felt as he threw on some clothes and hustled down the stairs—not to mention the sinking feeling he had when he heard the truck pull away. “A week with no room in our garbage bins!” James thought with a grimace.

But when James looked out the front window, he saw his two bins—and they were empty! He was overwhelmed with a feeling of gratitude for his amazing neighbors.

A few weeks later James bumped into two of those very neighbors: David, who lived across the street, and Randy, who lived around the corner. David was telling a story about how he’d seen the garbage truck driver walking around and picking up trash strewn all over the street. David said he felt badly, because he’d overpacked his bin and it was likely the spilled trash was his.

“So,” David said, “I decided that the next week I’d go out and thank that driver and give him a gift.”

But the next week the truck was early. By the time David rushed out the door, it had already rounded the corner. “The truck was parked in front of Randy’s house,” David continued. “Then I saw the driver wheeling Randy’s two garbage bins down from the side of his house!”

“Wait!” Randy interjected. “The garbage man did that? I thought the neighbors had helped us out.”

As he listened to this story, James had the same reaction. He realized that the driver must have helped with his bins, as well.

“Now,” James writes, “you might think that David, Randy, and I had it made at this point. After all, we wouldn’t even have to take our trash out to the street anymore; the garbage man would do it for us!”

But that’s not how they responded. Instead, the garbage truck driver’s selfless actions motivated James and his neighbors to remember to take out their bins, because they didn’t want to make things harder for the driver. Plus, they took care to leave ample room between the bins, something they’d heard they were supposed to do, but hadn’t bothered with before.

“In a way,” James continues, “our garbage man trained the entire neighborhood to make his life easier. How did he do this? By making our lives easier, which is the essence of what servant leaders do.”

In Leading at a Higher Level, my Blanchard colleagues and I define leadership as the capacity to influence others by unleashing their power and potential to impact the greater good. James Ferrell’s story underscores the point that you don’t need a fancy title to be an effective servant leader.

You Will Become Who You Walk With

One of my favorite quotes is “None of us is as smart as all of us.” Two of our company’s cofounders, Don Carew and Eunice Parisi Carew, came up with that simple truth when they coauthored our team leadership program. It’s one of the basic tenets for building and maintaining high performing teams.

In a similar vein, my pastor friend Erwin McManus states in his book The Last Arrow that we are meant in life to live in community. “Whatever you do, you need to find your tribe. . . . When you surround yourself with great people, it elevates who you are. If you want to have great character, surround yourself with people of great character. . . . You will become who you walk with.”

When Renee Broadwell and I edited Servant Leadership in Action, we surrounded ourselves with great people—our book’s contributors. Now, as Martha Lawrence and I edit the third edition of Leading at a Higher Level, we also are surrounded with great people—our company associates.

So think—who do you surround yourself with? Who do you walk with?

Servant Leadership in Action

We’re going to do something a little different this week. Here is a guest blog from my friend and colleague David Witt, marketing program director at The Ken Blanchard Companies. David was the catalyst behind our Servant Leadership in Action Livecast that was broadcast online last week to more than 3,200 viewers. Read on for more information about the livecast as well as our new book, Servant Leadership in Action (which launched this week), including a link so that you can view the livecast for free at your convenience if you missed seeing it.

Servant Leadership: 20 Top Thought Leaders

In a recent Servant Leadership in Action Livecast, over 3,200 leadership, learning, and talent development professionals had an opportunity to hear from 20 of the contributing authors in a new book co-edited by Ken Blanchard and Renee Broadwell.

The book, Servant Leadership in Action: How You Can Achieve Great Relationships and Results, features 44 short articles that take a fresh look at servant leadership principles and how they can be applied in today’s organizations.

The recent Livecast explored five of the six main sections of the book. In section one, Fundamentals of Servant Leadership, viewers heard from Mark Sanborn, Jon Gordon, Jim Kouzes, and Holly Culhane on the origins of servant leadership, how to apply it at work and home, and what the role of a leader is in today’s work environment.

In section two, Elements of Servant Leadership, viewers watched short videos from Jim Dittmar, Stephen M. R. Covey, Neal Nybo, and Mark Miller on the key behavior traits of servant leaders, the role of trust, personality challenges, and how to get started.

In section three, Lessons in Servant Leadership, viewers saw Tom Mullins, Shirley Bullard, Art Barter, and Margie Blanchard describe how servant leadership principles have played a role in their work lives and what they took away from the experience.

In section four, Putting Servant Leadership to Work, viewers watched videos from current and former CEOs Garry Ridge of WD-40, James Blanchard of Synovus Financial, and Cheryl Bachelder of Popeyes Louisiana Kitchen as they explain how they used servant leadership principles in their organizations. Viewers also heard retired U.S. Army Brigadier General Jeff Foley describe how servant leadership principles guide mission and values in the military.

In section five, Exemplars of Servant Leadership, viewers watched four contributing authors sing the praises of others who have impacted their lives through examples of servant leadership in action. Rico Moranto, Guardian of the Culture at Waste Connections, shares an example about a colleague at work who modeled a serving heart focused on others. Richard Blackaby, President of Blackaby Ministries International talks about his father, Henry Blackaby, and the work he did turning around troubled churches. John Hope Bryant, founder & CEO of Operation HOPE, shares a story about his hero and mentor, Ambassador Andrew Young, and his relationship as a friend and colleague to Dr. Martin Luther King, Jr. And Marshall Goldsmith, best-selling author and the world’s leading executive coach, finishes with a wonderful story about former Girl Scout CEO Frances Hesselbein.

Throughout the broadcast, Ken Blanchard shares personal stories about the people described in the videos along with takeaways and action steps. It’s a wonderful, encouraging two-hour event that will help you explore servant leadership principles and how they can be applied to create an organization focused on both results and people.

The best news is that the two-hour event was recorded and is available to view for free, courtesy of Berrett-Koehler Publishers and The Ken Blanchard Companies.

Use this Servant Leadership in Action Livecast link to access the recording.

Interested in attending an upcoming free live event on the topic of servant leadership? Join Ken Blanchard on April 3 for a one-hour webinar on Creating a Culture of Service. Blanchard will be sharing how to take a servant leadership mindset and turn it into a servant leadership skill set throughout your organization. You can register using this link.

 

PS: To learn more about the new book Servant Leadership in Action: How You Can Achieve Great Relationships and Results, visit Amazon.com, Barnes & Noble, or your favorite online or local bookseller. The book features chapters from all the thought leaders mentioned in this article as well as more than twenty others including Brené Brown, Dave Ramsey, Henry Cloud, Patrick Lencioni, and Simon Sinek.

ABOUT THE AUTHOR

David Witt is a Program Director for The Ken Blanchard Companies. He is an award-winning researcher and host of the companies’ monthly webinar series. David has also authored or coauthored articles in Fast CompanyHuman Resource Development ReviewChief Learning Officer, and US Business Review.

MORE CONTENT BY DAVID WITT

Moving from Success to Significance

Several years ago, my friend Bob Buford wrote a great book called Halftime (Zondervan, 1997). One of the key points he makes is, later in life, most people like the idea of moving from success to significance—from getting to giving. But you don’t have to wait until your life is half over. If you want to find an environment where people at all levels can experience both success and significance, look for an organization led by servant leaders.

Many people, as they go through life, focus mainly on success. To them, success is represented by wealth, recognition, and power and status. Now there’s nothing wrong with wanting those things, as long as you don’t think that’s who you are. But I’d like you to focus on the opposite of each of those things as you strive to move from success to significance.

What’s the opposite of accumulating wealth? It’s generosity—of your time, talent, treasure, and touch (reaching out to support others). What’s the opposite of recognition? It’s service. And what’s the opposite of power and status? It’s loving relationships.

If you focus only on success—wealth, recognition, and power and status—you will never reach significance. That’s the problem with self-serving leaders; they have a hard time getting out of their own way. But if you focus on significance—generosity, service, and loving relationships—you’ll be amazed at how much success will come your way. Take Mother Teresa, for example. She couldn’t care less about wealth, recognition, or status. Her whole life was focused on significance. And what happened? Success came her way. Her ministry received tremendous financial backing, she was recognized all over the world, and she was given the highest status wherever she went. Mother Teresa was the ultimate servant leader. If you focus on significance first, your emphasis will be on serving others—and success and results will follow.

Life is all about the choices we make as we interact with others. We can choose to be serving or self-serving. Life constantly presents us with opportunities to choose to love and serve one another.

Someone once said to my wife, Margie, “You’ve lived with Ken for more than 50 years. What do you think leadership is all about?”

Margie said, “Leadership isn’t about love—it is love. It’s loving your mission, loving your customers, loving your people, and loving yourself enough to get out of the way so that other people can be magnificent.”

That’s what servant leadership is all about.

 

To learn more about servant leadership, read Servant Leadership in Action: How You Can Achieve Great Relationships and Resultsa collection of 44 essays from today’s top servant leadership experts and practitioners, coedited by Ken Blanchard and Renee Broadwell. Available March 6. Preorder now from your favorite bookseller.

The Power of Serving Others

Our love and prayers are with everyone who is dealing with the devastating aftermath of Hurricane Harvey. So many are homeless as a result of this storm. It’s an awful situation but it’s amazing to see how people rally together to help each other in times like this. We saw it with Hurricane Katrina in 2005, with the fires here in San Diego in 2007, with Hurricane Sandy in 2013—and now it’s happening with Hurricane Harvey. We have seen and heard countless examples of people serving each other during this crisis—and I’m sure there will be more.

When someone shows up to help, they don’t say “Wait a minute—what’s your religion? What’s your sexual orientation? Who did you vote for?” People who serve others don’t come with judgment; they just reach out with support and love for their fellow human beings. I love what actress Sandra Bullock said when she donated a million dollars to the Red Cross for Harvey victims last week: “There are no politics in eight feet of water. There are human beings in eight feet of water.” Isn’t that great?

During times like these, when I’m watching the heroic efforts of people taking care of each other, I always think how great it would be if we behaved this way all the time. It shouldn’t take a crisis to bring out the best in people. What are some ways we can keep ourselves in that servant heart mindset when times are bad and when times are good? Imagine the difference we could make in the world!

For now, we need to keep focusing our love, energy, and prayers on all of the good folks in the communities hit by Harvey. Please consider donating any amount to the Red Cross (www.redcross.org), the Humane Society (www.humanesociety.org), or, to find other worthwhile organizations, go to www.charitynavigator.org to ensure your donation will be used to help people affected by Harvey.

We are at our best when we stand together. Keep pumping out the love and the prayers! Good on you all!