Duplication of efforts.
Do any of these working conditions sound familiar? If so, it may be time to revisit your three-part vision:
- What is your purpose?
- What will the future look like if you are successful?
- What values will guide you as you work toward your picture of the future?
I learned the importance of vision from my father when I was still an undergraduate at Cornell University. It was 1959, and Dad had decided to retire early from the Navy as a captain, even though he could have stayed on and been promoted to admiral.
I said, “Dad, why did you quit early?”
He answered, “Ken, I hate to say it, but I liked the wartime Navy better than the peacetime Navy. Not that I like to fight, but in wartime we knew what our purpose was and what we were trying to accomplish. The problem with the peacetime Navy is that nobody knows what we are supposed to be doing. As a result, too many leaders think their full-time job is making other people feel unimportant.”
Dad’s comments made me realize that leadership—whether you’re leading yourself or others—is about going somewhere. Without a vision, you lose direction. As the author and seminar leader Werner Erhard used to say, “You wind up driving your car down the highway of life with your hands on the rearview mirror instead of on the steering wheel, and you have a lot of accidents and a whole big explanation about how driving is very tough.”
My father eventually did become an admiral, because Congress passed a law that said if you got the Medal of Honor or the Silver Star during World War II, the government would “bump you up” one rank upon your retirement. Since Dad got two Silver Stars, he became a retired rear admiral.
Admiral or not, he taught me the importance of having a vision and keeping it up-to-date.
How about you? Are you focused on the rearview mirror—or the road ahead?
Every day, one of my friends sends me a quote from a little book called Live and Learn and Pass It On, edited by H. Jackson Brown. Here is one I particularly enjoy:
“I’ve learned that everything I truly value has been gained by vulnerability on my part. It is the secret to life.” (Anonymous, age 21)
The reason I love this quote is because it reminds me of the work of Brené Brown, who describes herself as a researcher and storyteller. Brené spoke at our client conference last fall and was one of the first people to study and write about the power of vulnerability.
As a leader, you might think that if you admit to your people you don’t know how to solve every problem, they will see you as weak. Quite the contrary. When you show your vulnerabilities, rather than thinking less of you, people will think more of you. Why? Because they already know you don’t know everything!
Colleen Barrett, president emeritus of Southwest Airlines and my coauthor on the book Lead with LUV*, has been known to say, “People admire your skills, but they love your vulnerability.” When you are willing to acknowledge that you don’t have it all together, your people—including customers and family members—know they might have a chance to play a part and make a contribution.
Brené Brown says being vulnerable requires courage as well as humility. Most people who aren’t willing to show their vulnerability don’t want to admit they are scared little kids inside. Being humble is not the same as lacking confidence. I have always said “People with humility don’t think less of themselves; they just think about themselves less.”
So, have a vulnerable, courageous, and humble day. Isn’t it great to know you don’t need to have all the answers to be admired by others?
*LUV is the stock symbol for Southwest Airlines.
“Good morning everyone, this is Ken. It’s a little bit after eight o’clock in San Diego, California….”
That’s an example of the way I begin my morning message that goes out to most of the people in our company every weekday morning. I’ve been doing it for the better part of twenty years now!
When folks outside of the company hear that I send a daily morning message to our people, they usually ask, “How can you think of something new to say every single day?” They think it sounds like a lot of trouble. But I enjoy doing it. Why? Because knowing that people are expecting my daily message compels me every day to think of things I feel lucky about. What did I do yesterday that was interesting? What did I learn? I’ll ask for prayers and love to be sent out when I hear someone is ill or when they lose a loved one. And sometimes it’s about celebration—I’ll congratulate a person or a whole department on something specific they did right, like giving great service to a client or making a big sale.
Sending out a daily message helps me stay in touch with almost everyone in our company at once. I’ve been told it keeps our company culture top of mind for people I don’t get to see very often—those who work in the field or in other parts of the world.
Sending a morning message does as much for me as it does for the people who receive it. I highly recommend it as a great communication tool for any servant leader!
One of my favorite quotes is “None of us is as smart as all of us.” Two of our company’s cofounders, Don Carew and Eunice Parisi Carew, came up with that simple truth when they coauthored our team leadership program. It’s one of the basic tenets for building and maintaining high performing teams.
In a similar vein, my pastor friend Erwin McManus states in his book The Last Arrow that we are meant in life to live in community. “Whatever you do, you need to find your tribe. . . . When you surround yourself with great people, it elevates who you are. If you want to have great character, surround yourself with people of great character. . . . You will become who you walk with.”
When Renee Broadwell and I edited Servant Leadership in Action, we surrounded ourselves with great people—our book’s contributors. Now, as Martha Lawrence and I edit the third edition of Leading at a Higher Level, we also are surrounded with great people—our company associates.
So think—who do you surround yourself with? Who do you walk with?
I don’t know about you, but sometimes I get overwhelmed by my to-do list. I can end up grinding my teeth thinking about all the meetings, projects, and deadlines piling up on my calendar. That’s when I know it’s time to take a deep breath, calm myself, and affirm, as the Daily Word recently reminded me:
I have all the time I need
to do all that I need to do.
Once I’ve calmed myself, I’m able to reprioritize and see that everything is happening perfectly—on God’s timetable, not my own.
When you’re on a tight schedule, one of the things that can add to that feeling of stress is an interruption: A traffic jam puts you a half-hour behind. An urgent phone call breaks your train of thought. An unexpected visitor interferes with your carefully planned day. But don’t be too quick to look at interruptions as the enemy. Sometimes those unwelcome intrusions are blessings in disguise. For example, there have been times when I’ve gotten bogged down in my writing and an interruption occurs. Surprisingly, when I return to my writing, I find the right words. Neuroscientists call such interruptions “disfluency” and confirm that they can enhance creativity by leading to insights and innovation.
A variation of the interruption is the plan gone awry: New developments undermine the project you’re working on. The dream job you wanted so badly isn’t offered to you. A layoff derails your carefully planned career. At times like these, it’s wise see if the bad news is, in fact, good news in disguise. An example I often give is when the California wildfires of 2007 burned down our house. At first, that loss seemed devastating. But it led to our moving across the street to the house we’d always dreamed of living in—which was priced lower than the cost to rebuild our old house!
So escape the tyranny of your to-do list and don’t be too discouraged by setbacks. How many successful people do you know who are doing what they thought they’d be doing at the outset of their careers? Often the path to achievement is more like a winding road than a vertical ladder. While focus is a wonderful thing, it’s important that your commitment to a goal doesn’t blind you to the opportunities that a so-called derailment might be presenting to you.