As a leader, do you feel like you have to do everything yourself—that you can’t count on anyone to take on some the things that need to be done? Perhaps it has occurred to you that you need to delegate some of your work. Why haven’t you? Is it because no one is ready to assume those responsibilities and you don’t have the time to train them?
If you answered yes to any of these questions, it’s time to reconsider your leadership philosophy. Too many leaders make the mistake of thinking that they are at the top of the hierarchical pyramid, responsible for all the planning, organizing, and execution, while their people are below them, responsive to their directives. While there is nothing wrong with the pyramid as an organizational chart, thinking and operating with this top-down approach can lead managers to believe that they must do all the heavy lifting.
The key is to turn the pyramid upside down, so that your people are responsible. Your job is not to do all the work yourself, but to roll up your sleeves and provide people with the direction, coaching, and support they need to accomplish the goals you’ve agreed to. This way, both you and the people who report to you will be successful.
At this point a lot of people say, “But I don’t have time to provide direction, coaching, and support to all the people who report to me!”
Don’t worry; you don’t have to spend all your time working closely with all your people—only those who need your direction and support to develop their competence and commitment. In time, they will become independent, self-motivated, and high performing—freeing you to focus on other priorities.
We call this approach SLII®, the leadership framework outlined in Leadership and the One Minute Manager, a bestseller I coauthored with Patricia Zigarmi and Drea Zigarmi. The book teaches leaders how to set clear goals, diagnose people’s development level on each task, and match their leadership style to the development level of the person they’re leading.
Notice I said “diagnose people’s development level on each task.” Even experienced managers can fall into a trap of seeing people as beginners, moderately competent, or highly experienced. Assuming that because people are experts in one aspect of their job, they’re experts in all aspects can lead to poor performance. Most of us have areas where we’re still learning and need leadership.
For any task, people can be at one of four development levels, depending on their experience and commitment. Your job is to identify and understand those levels and adjust the direction and support you give accordingly. Here’s a brief overview:
Level 1: Enthusiastic Beginner. Appropriate Leadership Style: Directing
Enthusiastic beginners are eager to get started on a task, even though they have not demonstrated expertise. For this task, regardless of the status or tenure of the person being led, the leader needs to provide specific direction about goals, show and tell how, and closely monitor performance so they can provide frequent feedback on the individual’s results.
Level 2: Disillusioned Learner. Appropriate Leadership Style: Coaching
This level usually sets in after an individual has been unsuccessful at a new task. Enthusiasm turns to discouragement and insecurity, and the leader needs to provide direction on how to attain the goal or finish the task. The leader should explain why, solicit suggestions, and begin to encourage involvement in decision-making.
Level 3: Capable But Cautious Performer. Appropriate Leadership Style: Supporting
Once a person has demonstrated skill with a task, the leader and the individual make decisions together. At this stage people may be competent but still need the leader to bolster their confidence and motivation. The leader’s role is to listen, draw out, encourage, and support.
Level 4: Self-Reliant Achiever. Appropriate Leadership Style: Delegating
Once an individual becomes an expert at a task, the leader allows the individual to make most of the decisions about what, how, and when. Because the individual can achieve goals with little direction, the leader’s role shifts to valuing the individual’s contributions and supporting their growth.
It’s Worth the Investment Take time out of your busy day to check in with your people, diagnose their development level on each goal-related task, and give them the leadership style they need. By doing so, you’ll not only empower them to accomplish goals, you also will set them up to assume greater responsibilities. When you look at it this way, you don’t have time not to give people the leadership style they need!