If you follow me on Twitter (@KenBlanchard) or Facebook (https://www.facebook.com/KenBlanchard/), you may have noticed that I recently posted about being in Cedar Falls, Iowa, to take part in a celebration at a company called Mudd Advertising. The company, which was founded by my friend Jim Mudd Sr. was celebrating 20 years of using the principles of Gung Ho!, a book I wrote in 1998 with Sheldon Bowles from Winnipeg, Canada. I met Sheldon through the Young President’s Organization (YPO) when I spoke at one of their big conferences.
Sheldon gave me a first draft of a manuscript entitled Raving Fans and said he wanted me to coauthor it with him. I was polite and said I would read it—but as we were going back to our room, Margie and I both wondered how good it could be. After all, Sheldon was the president of a company, not a writer. Little did we know that he had been a journalist when he was young and the draft was terrific. Do I need to say more? Raving Fans was a major bestseller!
Our follow-up book, Gung Ho!, was a response to people asking “How do we turn our employees into Raving Fans of the organization they work for?” Sheldon and I were told that a lot of organizations were trying to create Raving Fan service with tired, uninspired, and even resentful employees who, in many instances, hated to go to work. Wow! What a challenge.
So Sheldon talked to Native American leaders and developed three secrets to creating a Gung Ho culture: the Secret of the Squirrel; the Way of the Beaver; and the Gift of the Goose. These secrets became the basis of Sheldon’s and my second best-selling book, which for 20 years has been required reading for each new employee at Mudd Advertising and central to the way they operate.
When you enter Mudd’s corporate headquarters, one of the first things you see is a mural depicting the Gung Ho philosophy:
SPIRIT OF THE SQUIRREL: Worthwhile Work
- Knowing we make the world a better place.
- Everyone works toward a shared goal.
- Values guide all plans, decisions, and actions.
WAY OF THE BEAVER: In Control of Achieving the Goal
- A playing field with clearly marked territory.
- Thoughts, feelings, needs, and dreams are respected, listened to, and acted upon.
- Able but challenged.
GIFT OF THE GOOSE: Cheering Each Other On
- Active or passive, congratulations must be TRUE (Timely, Responsive, Unconditional, and Enthusiastic).
- No score, no game, and cheer the progress.
- E = MC2—Enthusiasm equals mission times cash and congratulations
At The Ken Blanchard Companies, we’ve endeavored to create a Gung Ho culture by providing worthwhile work—our mission is that someday, everywhere, everyone will be impacted by someone leading at a higher level; by empowering our people to be in charge of achieving our goals in a way that creates Raving Fan customers; and finally, throughout the process, by cheering each other on and catching each other doing things right.
If you think your company would benefit from a Gung Ho culture, it probably would!