Happy Employees = Happy Customers

I recently had a wonderful experience working with the founder and the head of leadership for a wonderful healthcare company in the Midwest whose main focus is elder care. It was inspirational to be with leaders who understand that the most important customer they have is their employees. They really want their employees to be excited about giving the absolutely best, most legendary service. The elder healthcare industry has tried hard to change a less-than-stellar reputation caused by news reports over the years of some facilities mistreating patients. But this organization has a great reputation for serving their patients. The workers respond to the needs of the patients and maintain an atmosphere that is stimulating and exciting for them. Continue reading